I can’t remember my login details.

If you have forgotten your password, you can just click here to enter your email address and you will be sent a link to securely set up a new password. If you do not receive an email from us, please contact our Customer Support team via live chat or telephone.

I didn't receive a confirmation email after buying my entries.

t may be that you have selected not to receive activity emails. Visit the Notifications section to update your settings and you should receive an email confirmation. You can also check your account on the site in the Transactions section.

Also check your email spam/junk bin and set as a safe-sender in your email settings.

I've sent you an email. When will I get a reply? will endeavour to respond to all email enquiries as quickly as possible, and will be in touch within 24 hours. The support team can also be contacted via telephone and live chat from 12:30pm IST and 2:30am IST.

Which browser should I use? is compatible with all operating systems *.It is recommended that the following browsers are used:

  • Internet Explorer 8 and up.
  • Google Chrome **
  • Mozilla Firefox **

If you have a problem or need further assistance, please contact support.

*For Mac users and those browsing with Safari and Opera, it may be that some features are not fully functional.

**Please make sure you are using a recent version of these browsers and that you have NOT blocked pop-ups for

How do I update my details or preferences?

Please see the Account FAQs or contact Customer Support.